CRM WEB UI overview
CRM BASE CUSTOMIZING

• OVER VIEW OF CRM ARCHITECTURE
• BUSINESS PARTNER
• BP ROLES & GROUPING, BP RELATIONSHIPS
• ORGANIZATIONAL MANAGEMENT
• ORGANIZATIONAL MODEL, ORG DETERMINATION
• TERRITORY MANAGEMENT
• TERRITORY HIERARCHY LEVELS
• PRODUCT MASTER
• ATTRIBUTES & SET TYPE, HIERARCHIES & CATEGORIES,
• MAINTAIN PRODUCT
• TRANSACTIONAL PROCESSING
• BUSINESS TRANSACTIONS
• ITEM CATEGORY    
• ACTIVITY MANAGEMENT
• BUSINESS ACTIVITIES
• TASK 
• PARTNER PROCESSING
• PARTNER FUNCTIONS, ACCESS SEQUENCE,
• PARTNER DETERMINATION PROCEDURE,
• TEXT DETERMINATION PROCEDURE
• TEXT OBJECT, TEXT TYPE
• ACTIONS
• ACTION PROFILE, CONDITION
• PRICING
• CONDITION TECHNIQUES AND CONDITION TYPES
• BILLING
• BILLING UNIT, BILLING TYPE, BILLING DOCUMENT
• MIDDLEWARE
• OBJECT MANAGEMENT
• BDOC MODELER, BDOC MESSAGES
• ADMINISTRATION CONSOLE
• BDOC TYPES, 
• INITIAL LOAD, DELTA LOAD & SYNCHRONIZATION
• DATA INTEGRATION BETWEEN R/3 & CRM

• Web UI Configuration

• BUSINESS ROLES IN CRM

MARKETING

• MARKETING PLANNER & CAMPAIGN MANAGEMENT
• MARKETING CALENDAR
• INTERACTION OBJECT
• PERSONALIZED MAIL FORMS
• CUSTOMER SEGMENTATION
• PRODUCT PROPOSALS
• CAMPAIGN AUTOMATION
• EXTERNAL LIST MANAGEMENT
• LEAD MANAGEMENT

SALES

• SALES ACTIVITIES
• OPPORTUNITY MANAGEMENT
• SALES CYCLE, TOOLS - BUYING CENTER
•  SALES AGENT
• COPYING CONTROLS
• QUOTATION MANAGEMENT
• ORDER MANAGEMENT
• SPECIAL FUNCTIONS IN QUOTATION AND ORDER MANAGEMENT
• CONTRACT MANAGEMENT

SERVICE

• SERVICE MASTER DATA
• INSTALLED BASE MANAGEMENT
• SERVICE AGREEMENTS AND SERVICE CONTRACTS
• SERVICE PROCESS
• SERVICE CONFIRMATION
• PRODUCT SERVICE LETTER
• COMPLAINTS AND RETURNS
• CASE MANAGEMENT

INTERACTION CENTER (WEB CLIENT)

• AGENT FUNCTION AND PROCESSING IC
• IC WEB CLIENT FUNCTIONS
• IC BUSINESS ROLE
• IC NAVIGATION BAR PROFILE
• IC LAYOUT PROFILE
• ROLE CONFIGURATION KEY
• COMMUNICATION ARCHITECTURE
• FUNCTION PROFILES    

 WEBCHANNEL MANAGEMENT (ECOMMERCE OVERVIEW)

MOBILE APPLICATIONS OVERVIEW